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  1. Home
  2. About Us
  3. Your Water
  4. Customer Service
  5. Community
  6. How Do I...

  1. Home

  2. About Us

    1. Board of Directors
      1. Government Transparency
    2. Calendar
    3. Contact Us
    4. Organizational Structure
      1. Finance & Administration
      2. Engineering, Operations & Maintenance
    5. Human Resources
      1. Application
      2. Benefits
      3. Employment
      4. Job Descriptions
    6. Frequently Asked Questions
    7. History
    8. Mission & Vision
      1. Core Values
      2. Strategic Plan
    9. News Room
      1. District News
      2. Press Releases
    10. Reports, Forms, & Documents
      1. Bill Inserts & Fact Sheets
      2. Budget & Financial Documents
      3. Compensation Documents
      4. Customer Opinion Surveys
      5. Forms & Applications
      6. Ordinances & Resolutions
      7. Planning Documents
      8. Standards & Specifications
      9. Transparency Documents
      10. Water Quality Reports
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  3. Your Water

    1. Aquifer Storage & Recovery Program
    2. Chino Hills Wholesale Water Supply
    3. Water Distribution System
      1. Pipeline Maintenance
      2. Water Pressure
      3. Water Discharge Activities
    4. Water Quality
      1. Plant 30 Wellhead Treatment Project
      2. 1, 2, 3-Trichloropropane (TCP)
      3. Per- and Polyfluoroalkyl Substances (PFAS)
      4. Annual Water Quality Reports
      5. Report Water Quality Problems
      6. Safe Drinking Water in an Emergency
      7. Water Monitoring & Treatment
    5. Where Your Water Comes From
      1. Groundwater
      2. Imported Surface Water
        1. Surface Water Journey
      3. Recycled Water
    6. Sewer Service Feasibility Study
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  4. Customer Service

    1. My Bill
      1. How to Read Your Water Bill
      2. Meter Reading
      3. Past Due Balance & Disputed Bills
      4. Make A Payment
      5. Payment Options
      6. Payment Help
        1. Low Income Household Water Assistance Program (LIHWAP)
        2. LIHWAP Payment Help Open House
      7. Report a Problem
      8. Start / Stop Service
      9. Understanding Your Water Rates
        1. Budget-Based Tiered Rates 101
      10. Current Water Rates
    2. Development
      1. Development Services
      2. Engineering
      3. Fire Hydrant Flow Tests
      4. Backflow / Cross-Connection Prevention Program
      5. Capital Improvement Projects
    3. How Do I...
      1. Contact
        1. Board of Directors
        2. Customer Service Office
        3. Payment Support
      2. Find
        1. Current Water Rates
        2. Payment Options
        3. Payment Help
        4. Standards & Specifications
        5. Water Bill Breakdown
      3. Report
        1. Water Problems
      4. Schedule
        1. Cross Connection Control Survey
        2. Fire Hydrant Flow Test
        3. Starting / Stopping Service
      5. Apply For
    4. Frequently Asked Questions
      1. Lifeline Assistance Program (LAP)
      2. After Hours Emergency Contact
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  5. Community

    1. Education
      1. Resources for Teachers
        1. EduBucks Program
        2. Garden In Every School Program
        3. National Theatre for Children
        4. Online Education Resources
        5. Project Wet Workshops
        6. Water is Life Student Art Poster Contest
      2. Stuff for Kids
        1. Poster Contest
      3. Poster Contest
      4. Scholarship Opportunities
      5. Classes & Workshops
      6. Where Your Water Comes From
    2. Conservation
      1. Best Practices
        1. Report Water Wasters
        2. Water Conservation Ordinance
      2. Partnerships in Water Conservation
      3. Water Saving Tips
        1. Conserve Now
        2. Lawn Watering & Care
      4. Water Wise Landscaping
    3. Resources
      1. News Room
        1. District News
        2. Press Releases
      2. Education Resources
      3. Materials & Programs for Educators
      4. Rebates & Programs
        1. Turf Removal Rebate
      5. Tap Water Fill Station Program
      6. Water Wise Landscaping Resources
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  6. How Do I...

    1. Apply For
      1. Jobs
      2. Payment Help
      3. Rebates and Incentives
      4. Water Budget Adjustment
      5. Scholarship Opportunities
    2. Contact
      1. Administrative Offices
      2. After Hours Emergency Contact
      3. Backflow / Cross-Connection
      4. Community Affairs
      5. Customer Service
      6. Request Public Records
      7. Water Maintenance
      8. Water Quality Department
    3. Find
      1. Agendas & Minutes
      2. Current Water Rates
      3. Forms & Applications
      4. Poster Contest Information
      5. Request to Speak Form for Board Meetings
      6. Resources for Teachers
      7. Upcoming Events
      8. Water Quality Reports
    4. Learn About
      1. Conservation Best Practices
      2. Payment Options
      3. Reading Your Water Bill
      4. Water Wise Landscaping
    5. Report
      1. Water Problems
      2. Water Wasters
    6. Sign Up For
      1. Water Services
      2. Classes & Workshops
      3. Conservation Kit
      4. District News
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  7. Feature Links

    1. Report Website Problems
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