Jump to:
  1. Home
  2. About Us
  3. Your Water
  4. Customer Service
  5. Conservation
  6. How Do I...

  1. Home

  2. About Us

    1. Board of Directors
      1. Government Transparency
    2. Calendar
    3. Contact Us
    4. Organizational Structure
      1. Finance & Administration
      2. Engineering, Operations & Maintenance
    5. Human Resources
      1. Application
      2. Benefits
      3. Employment
      4. Job Descriptions
    6. Frequently Asked Questions
    7. History
    8. Mission, Vision & Core Values
      1. Strategic Plan
    9. News Room
      1. District News
      2. Press Releases
    10. Reports, Forms, & Documents
      1. Bill Inserts & Fact Sheets
      2. Budget & Financial Documents
      3. Compensation Documents
      4. Customer Opinion Surveys
      5. Forms & Applications
      6. Ordinances & Resolutions
      7. Planning Documents
      8. Standards & Specifications
      9. Transparency Documents
      10. Water Quality Reports
    ▲ Back to Top

  3. Your Water

    1. Surface Water Journey
    2. Water Quality
      1. Plant 30 Wellhead Treatment Project
      2. 1, 2, 3-Trichloropropane (TCP)
      3. Per- and Polyfluoroalkyl Substances (PFAS)
      4. Annual Water Quality Reports
      5. Report Water Quality Problems
      6. Safe Drinking Water in an Emergency
      7. Water Monitoring & Treatment
    3. Water Discharge Activities
    4. Water Pressure
    5. Aquifer Storage & Recovery Program
    6. Chino Hills Wholesale Water Supply
    7. Sewer Service Feasibility Study
    ▲ Back to Top

  4. Customer Service

    1. My Bill
      1. How to Read Your Water Bill
      2. Meter Reading
      3. Past Due Balance & Disputed Bills
      4. Make A Payment
      5. Payment Options
      6. Payment Help
      7. Report a Problem
      8. Start / Stop Service
      9. Understanding Your Water Rates
        1. Budget-Based Tiered Rates 101
      10. Water Rates
    2. Development
      1. Development Services
      2. Engineering
      3. Fire Hydrant Flow Tests
      4. Backflow / Cross-Connection Prevention Program
      5. Capital Improvement Projects
    3. How Do I...
      1. Contact
        1. Board of Directors
        2. Customer Service Office
        3. Payment Support
      2. Find
        1. Current Water Rates
        2. Payment Options
        3. Payment Help
        4. Standards & Specifications
        5. Water Bill Breakdown
      3. Report
        1. Water Problems
      4. Schedule
        1. Cross Connection Control Survey
        2. Fire Hydrant Flow Test
        3. Starting / Stopping Service
      5. Apply For
    4. Frequently Asked Questions
      1. Lifeline Assistance Program (LAP)
      2. After Hours Emergency Contact
    ▲ Back to Top

  5. Conservation

    1. Rebates & Programs
      1. Turf Removal Rebate
    2. Classes & Workshops
    3. Water Saving Tips
      1. Conserve Now
      2. Water Wise Landscaping
      3. Lawn Watering & Care
      4. Water Conservation Ordinance
        1. Report Water Wasters
    4. Education
      1. Resources for Teachers
        1. EduBucks Program
        2. National Theatre for Children
        3. Project Wet Workshops
        4. Student Art Poster Contest
        5. Tap Water Fill Station Program
      2. Poster Contest
      3. Scholarship Opportunities
      4. Where Your Water Comes From
    ▲ Back to Top

  6. How Do I...

    1. Apply For
      1. Jobs
      2. Payment Help
      3. Rebates and Incentives
      4. Water Budget Adjustment
      5. Scholarship Opportunities
    2. Contact
      1. Administrative Offices
      2. After Hours Emergency Contact
      3. Backflow / Cross-Connection
      4. Community Affairs
      5. Customer Service
      6. Request Public Records
      7. Water Maintenance
      8. Water Quality Department
    3. Find
      1. Agendas & Minutes
      2. Current Water Rates
      3. Forms & Applications
      4. Poster Contest Information
      5. Request to Speak Form for Board Meetings
      6. Resources for Teachers
      7. Upcoming Events
      8. Water Quality Reports
    4. Learn About
      1. Conservation Best Practices
      2. Payment Options
      3. Reading Your Water Bill
      4. Water Wise Landscaping
    5. Report
      1. Water Problems
      2. Water Wasters
    6. Sign Up For
      1. Water Services
      2. Classes & Workshops
      3. Conservation Kit
      4. District News
    ▲ Back to Top

  7. Feature Links

    1. Report Website Problems
    ▲ Back to Top