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1. How do I start/stop service?

To start/stop service please contact customer service at (909) 624-0035. A deposit is required when starting service.

2. When I sign up for water can I also sign up for trash and sewer service?

Montclair Residents

Monte Vista Water District will forward your information to the City of Montclair to establish your trash and sewer service account. For questions regarding these services, please call 909-625-9472.

Non-Montclair Residents

Monte Vista Water District does not bill for trash or sewer services. Contact your local city or county for information about trash and sewer services.

3. How can I obtain an extension on my payment due date?

Call customer service at 909-624-0035 and request an extension. There is a nominal fee for this service.

4. How can I obtain the status of my account?

Call our Customer Service Representatives at 909-624-0035 and they will be happy to give you that information.

5. What are the District's business hours?

The District is open Monday through Thursday, 7:30 a.m. to 5:30 p.m. and Friday from 8 a.m. to 5 p.m.

6. Why is my bill high?

Possible reasons for a high water bill:

• Leak
• Irrigation / watering the lawn 
• Establishment of new landscape
• Filling a pool