FAQs • Monte Vista Water District, CA • CivicEngage

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Customer Service

1. How do I start/stop service?: To start/stop service please contact customer service at (909) 624-0035. A deposit is required when starting service.

2. How can I obtain the status of my account?: Call our Customer Service Representatives at 909-624-0035 and they will be happy to give you that information.

3. How can I obtain an extension on my payment due date?: Call customer service at 909-624-0035 and request an extension. There is a nominal fee for this service.

4. How can I update my contact information?

MVWD relies on accurate contact information to provide customers with optimal customer service. Submit an online form to update your MVWD account information in our billing system. This does not change your online payment login.

5. What are the District's business hours?

The District is open Monday through Friday from 8 a.m. to 5 p.m., but is closed in observance of the following holidays:

Martin Luther King Jr. Day

President's Day

Memorial Day

Independence Day

Labor Day

Veteran's Day

Thanksgiving and the day after

Christmas Eve

Christmas Day

New Year's Eve

New Year's Day

Specific dates for holiday closure are noted on the District's calendar, which is on the home page of this website.

6. How do I contact the District after hours?: To reach the District after regular business hours, please call the general line at 909-624-0035 and follow the prompt to reach stand-by personnel.

7. When I sign up for water can I also sign up for trash and sewer service?

Montclair Residents

Monte Vista Water District will forward your information to the City of Montclair to establish your trash and sewer service account. For questions regarding these services, please call 909-625-9472.

Non-Montclair Residents

Monte Vista Water District does not bill for trash or sewer services. Contact your local city or county for information about trash and sewer services.

8. Why is my bill high?

Possible reasons for a high water bill: