Customer participation in LAP is on a “first come, first serve” basis. Program funding is limited and not guaranteed.
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Participating customers must renew and re-certify their eligibility every year (usually around July 1st), but may be asked to recertify their eligibility sooner.
Each May, MVWD sends letters to all customers participating in LAP, telling them to renew their application to avoid losing payment assistance. Customers who do not re-apply by June 30 are removed from the program.
To continue receiving payment assistance on your bill, submit a new LAP application with the supporting documentation (an energy utility bill showing participation in CARE/FERA). You can apply online or we can mail a printed application.
Yes. Customer Service will send letters to LAP customers reminding them that participation in the payment assistance program must be renewed by June 30 each year. This will ensure there is no interruption to your participation in the payment assistance program.
If you are no longer eligible, you must notify MVWD within 30 days of losing eligibility.
Applications may take up to 30 days for review.
If approved, LAP funding will be applied to the next water bill following application approval.