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The original item was published from 5/5/2020 12:16:00 PM to 9/1/2020 12:00:00 AM.

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Home - Community Affairs

Posted on: May 5, 2020

[ARCHIVED] Payment Help Program

Female staff member stands ready to greet customers at the Customer Service counter at MVWD's Dis

The Lifeline Assistance Program (LAP) provides eligible low-income customers with assistance on their water utility bill by providing up to 9 units of water per billing cycle at no cost.

LAP is open to all MVWD single-family residential customers who meet the following criteria:

  • Must be a participant in the California Alternative Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs (through SoCal Gas Company or Southern California Edison)
  • Customer name on the MVWD account must match the name on the utility statement demonstrating CARE/FERA enrollment

While MVWD customers may apply for LAP at any time, they must renew or re-certify their eligibility every year on or immediately following July 1st. Customer participation in LAP is on a “first come, first serve” basis because program funding is limited and not guaranteed. LAP is funded through non-rate revenue, such as cellular tower lease agreements and other sources of income.

Customers who qualify for LAP can apply online using either of the following applications:

LAP Application (English)

LAP Application (Espanol)

Please note, applicants must upload a copy of their utility statement showing CARE/FERA participation when applying. Both PDF and JPG files will be accepted for this.

More information about LAP, including income qualifications for CARE/FERA and LAP, can be found on our Payment Help page. If you have questions or need assistance applying, please call Customer Service at 909-624-0035.

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