On September 8th, all MVWD customers received an automated phone message with an important update that our Customer Service Lobby is now open by appointment. This was a courtesy message and not about any billing issues or disruption in services. We apologize for any confusion this may have caused. If you need to visit our lobby, please make an appointment by calling Customer Service at 909.624.0035.
There are still several other bill payment options available to customers:
• Pay by phone: 855.288.5242
• Online: www.mvwd.org
• By mail: P.O. Box 50000, Ontario, CA 91761
• Dropbox outside of main office, located at 10575 Central Ave., Montclair CA 91763
If you have any questions about your bill, Customer Service staff is available during regular business hours at 909.624.0035.